Shipping & Refund Policy

1. Order Fulfilment

After your payment is confirmed, we pack and dispatch your order within 1–3 business days. Orders placed on weekends or public holidays begin fulfilment on the next business day. You will receive an email confirmation with tracking details once the parcel is handed to our courier partner.

2. Shipping

Domestic Shipping (India)

We ship across India using Shiprocket. Delivery typically takes 0–7 business days depending on your location. Shipping charges are calculated at checkout based on the carrier rate determined by Shiprocket, which factors in package weight and destination pin code.

Tracking

All orders include tracking. Once your order ships, you will receive a tracking number via email. You can use this number to monitor your delivery status.

3. Returns

We accept returns within 7 days of delivery. To be eligible for a return, items must be unworn, unwashed, undamaged, and in their original condition with all tags attached. Please try garments on gently and avoid wearing perfume or deodorant when trying on items, as scents and stains make returns ineligible.

To initiate a return, email us at shopailabynta@gmail.com with your order number and the reason for the return. We will respond with return instructions within 2 business days.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–14 business days. Please note that your bank or card issuer may take additional time to reflect the refund in your account.

Original shipping charges are non-refundable. The customer is responsible for return shipping costs.

5. Exchanges

Due to our limited production runs, we cannot guarantee availability of exchange sizes. We recommend placing a new order for the desired size and returning the original item for a refund. This ensures you receive the correct piece without delay.

6. Damaged or Defective Items

Each garment is carefully inspected before shipping. If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photographs of the affected area. We will arrange for a replacement or full refund, including any shipping charges incurred.

7. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or clearance.
• Custom-made or altered pieces.
• Items returned without original tags or packaging.
• Items showing signs of wear, damage, or scent.

8. Cancellations

You may cancel your order at any point before the parcel leaves our facility. Once the parcel has been dispatched and handed to our courier partner, it can no longer be cancelled and will be subject to our return policy. To cancel, please contact us at the email below as soon as possible.

9. Contact

For any questions regarding shipping, returns, or refunds, please contact us at shopailabynta@gmail.com.