Shipping & Refund Policy

1. Order Fulfilment

After your payment is confirmed, we pack and dispatch your order within 1–3 business days. Orders placed on weekends or public holidays begin fulfilment on the next business day. You will receive an email confirmation with tracking details once the parcel is handed to our courier partner.

2. Shipping

Domestic Shipping (India)

We ship across India using Shiprocket. Delivery typically takes 0–7 business days depending on your location. Shipping charges are calculated at checkout based on the carrier rate determined by Shiprocket, which factors in package weight and destination pin code.

Tracking

All orders include tracking. Once your order ships, you will receive a tracking number via email. You can use this number to monitor your delivery status.

3. Returns

You can request a return within 7 days of delivery. To be eligible for a return, items must be unworn, unwashed, undamaged, and in their original condition with all tags attached. Please try garments on gently and avoid wearing perfume or deodorant when trying on items, as scents and stains make returns ineligible.

To start a return, open the order in your account and choose the pieces you would like to send back and the reason for the return.

We will email you to confirm that we have received your request. Our team reviews the request and the selected pieces before approving or declining it. If we decline the request, we will explain why.

If approved, we arrange return collection through our Logistic Partner and email you the approval. Keep the approved pieces ready in their original packaging, with all tags attached. You can follow collection and return progress in your account. Approval allows the pieces to be collected; the final refund depends on their condition when they reach us.

4. Refunds

We initiate your refund only after the returned pieces reach our warehouse and our team physically inspects them. Courier collection alone does not start a refund. We check each piece against the return conditions and confirm the accepted quantities and final refund in your account.

The refund is calculated from the pieces we accept after inspection, using the amount paid after any applicable discounts. A return shipping fee of ₹150 per request is deducted, up to the value of the accepted pieces. The amount shown before you submit a request is an estimate; it may change after inspection. Original delivery charges are non-refundable. If no pieces are accepted, or their value does not exceed the return shipping fee, no refund is due. We will explain the outcome in your account.

Any refund due is sent to your original payment method. We email you when the refund is initiated and when our payment provider confirms it has been processed. Please allow 7–14 business days from initiation for the refund to reach your account; your bank or card issuer may take additional time.

We also email you when the return is completed. This means inspection is finished and any refund due has been initiated, or we have explained why no refund is due. A completed return does not mean the money has already reached your account. Refund progress remains visible in your account.

5. Exchanges

We don’t offer exchanges. If you’d like a different size, return the piece and place a new order. For any query or help, contact us at withlove@ailabynta.com.

6. Damaged or Defective Items

Each garment is inspected before it is dispatched. If a piece arrives damaged, defective, or is otherwise not right, contact us at withlove@ailabynta.com and we will help make it right.

7. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or clearance.
• Custom-made or altered pieces.
• Items returned without original tags or packaging.
• Items showing signs of wear, damage, or scent.

8. Cancellations

You can request cancellation from your account before the parcel is dispatched. We review the request and confirm the outcome. An approved cancellation refunds the full amount you paid. Once the parcel has been dispatched and handed to our courier partner, the order can no longer be cancelled and falls under the return policy.

9. Contact

For any questions regarding shipping, returns, or refunds, please contact us at withlove@ailabynta.com.